User Services has
developed an extensive knowledge base of the various issues,
installation procedures and needed configurations associated with
lab software. Problems can often be avoided by knowing the
installation idiosyncrasies of the various packages. To ensure the
stability and integrity of lab computers, the following procedures
have been established:
Computer labs will be installed with Drive Shield to protect
them from both unintended and deliberate changes, and to make
supporting the labs less time-consuming.
Desktop Technical Services (DTS) develops and updates images for
all Webster University computer labs. These images are shipped
to sites on CDs. Any lab in need of an updated image should be
reported to the Help Desk or Desktop Technical Services.
Sites should inform DTS prior to installing additional software
on top of a lab image. The process is not intended to be a
request for permission, but an inquiry regarding any
concerns/problems/issues that DTS has about a particular
software installation. Any problems encountered should also be
will inform the site’s technical staff of required updates to
the OS and applications. These required updates will be those
which improve system or network integrity and/or security. Many
of these updates will be performed remotely through the use of
physical security of lab computers and peripherals is a concern
to us all. IT has recommended products for securing equipment.
Please call the Help Desk for information.