Webster University Helpdesk
(314) 968-5995
support@webster.edu

Pam Miller
Coordinator
Assistant to the VP of IT
314-968-5990
millerpb@webster.edu

Terri Lucas
Director, IT
User Services
314-961-2660 x7564
lucast@webster.edu

Christine Arteaga
Director, Lab Operations & Media Services
User Services
carteaga@webster.edu

Mary Ryan
Assistant Director, Help Desk & ResTech
User Services
314-961-2660 x5995
ryanm@webster.edu

Sharon Hessler
IT Coordinator and Office Manager
User Services
314-961-2660 x7404
hesslesk@webster.edu

Dan Ayres
Coordinator
User Services
314-961-2660 x8603
ayresda@webster.edu

Jim Messmer
Coordinator, Help Desk
User Services
314-961-2660 x5995
messmjam@webster.edu

Extended Sites Tech Page

Sanel Colic
Extended Site Coordinator
User Services
314-246-8607
colicsa@webster.edu

Nermina Sinanovic
Computer Technician
User Services
314-246-7778
mandzuki@webster.edu

Matt Burger
Computer Technician
User Services
314-246-8745
matthewburger24@webster.edu

Marcus Davis
Computer Technician
User Services
314-246-8206
marcusdavis61@webster.edu

Ron Pointer
Assistant Director
User Services
314-246-8779
pointer@webster.edu

Deborah Lucas
Information Coordinator
User Services
314-246-8784
lucasd@webster.edu

Don Pillman
Coordinator
User Services
314-246-7051
pillmado@webster.edu

Emir Alisic
Extended Site Coordinator
User Services
314-246-7704
alisicem@webster.edu

Julie Ciapciak
Computer Technician
User Services
314-246-3148
julieciapciak29@webster.edu

Dave Wilson
Computer Technician
User Services
314-246-8686
davewilson49@webster.edu

Jennifer Holtmann
Admin Support Coordinator
User Services
314-961-2660 x8712
jholtmann16@webster.edu

• Supported hardware/software standards
  
  
• Installation/Configuration of hardware and software
  
  
• Troubleshooting hardware/software
  
  
• Policies/Procedures for Desktop Support
  
  
• Virus Information
  
  
• Maintenance and Upgrade Recommendations

David Schoemehl - Evening/Weekend Lab Assistant
314-961-2660 x8623

Greg Aubuchon - Evening/Weekend Lab Assistant
314-961-2660 x8623

Joseph Ogunniyi - Part-time Technician
314-961-2660 x8626

Robbie Speers - Part-time Technician
314-961-2660 x8627

• Antivirus – Installation/Configuration/Implementation
  
  
• Reflections (CARS) - Installation/Configuration
  
  
• Plug-Ins/Helper Applications - Installation/Configuration
  
  
• Technical Utilities (Norton Ghost, Partition Magic, etc.)
  
  
• OS/Software Security Settings
  
  
• Email – Eudora, Netscape
  
  
• Spam and Email Filter
  
  
• Microsoft Applications

• Lab/Office Images
  
  
• Warranty work
  
  
• Updates/Patches
  
  
• Security Devices
  
  
• Replacement Parts (new/refurbished)
  
  
• Asset Recovery (Old equipment removal)
  
  
• Phone support for troubleshooting hardware/software
  
  
• Assistance with purchase recommendations and ordering