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Welcome to Desktop Technical Services
A Division of Information Technology

Technical Contact Information Full-time Technical Staff

 

Webster University Helpdesk
(314) 968-5995
support@webster.edu

Pam Miller
Coordinator
Assistant to the VP of IT
314-968-5990
millerpb@webster.edu

Terri Lucas
Director, IT
User Services
314-961-2660 x7564
lucast@webster.edu

Christine Arteaga
Director, Lab Operations & Media Services
User Services
carteaga@webster.edu

Mary Ryan
Assistant Director, Help Desk & ResTech
User Services
314-961-2660 x5995
ryanm@webster.edu

Sharon Hessler
IT Coordinator and Office Manager
User Services
314-961-2660 x7404
hesslesk@webster.edu

Dan Ayres
Coordinator
User Services
314-961-2660 x8603
ayresda@webster.edu

Jim Messmer
Coordinator, Help Desk
User Services
314-961-2660 x5995
messmjam@webster.edu


Extended Sites Tech Page

 

Sanel Colic
Extended Site Coordinator
User Services
314-246-8607
colicsa@webster.edu

Nermina Sinanovic
Computer Technician
User Services
314-246-7778
mandzuki@webster.edu

Matt Burger
Computer Technician
User Services
314-246-8745
matthewburger24@webster.edu

Marcus Davis
Computer Technician
User Services
314-246-8206
marcusdavis61@webster.edu


Ron Pointer
Assistant Director
User Services
314-246-8779
pointer@webster.edu

Deborah Lucas
Information Coordinator
User Services
314-246-8784
lucasd@webster.edu

Don Pillman
Coordinator
User Services
314-246-7051
pillmado@webster.edu

Emir Alisic
Extended Site Coordinator
User Services
314-246-7704
alisicem@webster.edu

Julie Ciapciak
Computer Technician
User Services
314-246-3148
julieciapciak29@webster.edu

Dave Wilson
Computer Technician
User Services
314-246-8686
davewilson49@webster.edu

Robbie Speers
Computer Technician
User Services
314-246-8206
robertspeers62@webster.edu

Christal Chu
Computer Technician
User Services
314-246-
christalchu01@webster.edu

Jennifer Holtmann
Admin Support Coordinator
User Services
314-961-2660 x8712
jholtmann16@webster.edu



Technical Support: Documentation Part-time Technical Staff

  • Supported hardware/software standards

  • Installation/Configuration of hardware and software

  • Troubleshooting hardware/software

  • Policies/Procedures for Desktop Support

  • Virus Information

  • Maintenance and Upgrade Recommendations
 
John Eto - Evening/Weekend Lab Assistant
314-961-2660 x8623

Markes Anderson - Evening/Weekend Lab Assistant
314-961-2660 x8623

David Schoemehl - Evening/Weekend Lab Assistant
314-961-2660 x8623

Greg Aubuchon - Evening/Weekend Lab Assistant
314-961-2660 x8623





Technical Support: Software Technical Support: Hardware

  • Antivirus – Installation/Configuration/Implementation

  • Reflections (CARS) - Installation/Configuration

  • Plug-Ins/Helper Applications - Installation/Configuration

  • Technical Utilities (Norton Ghost, Partition Magic, etc.)

  • OS/Software Security Settings

  • Email – Eudora, Netscape

  • Spam and Email Filter

  • Microsoft Applications
  • Lab/Office Images

  • Warranty work

  • Updates/Patches

  • Security Devices

  • Replacement Parts (new/refurbished)

  • Asset Recovery (Old equipment removal)

  • Phone support for troubleshooting hardware/software

  • Assistance with purchase recommendations and ordering